Refund policy

Order cancellations & refunds will only be processed for Store Credit so long as the package has not been processed for shipping. Once an order has been processed for shipping we cannot cancel that order.

 

Returns are accepted for 5 days after delivery on certain un-opened items only and are subject to a restocking fee (see further below). Prior to shipping, items are inspected and orders are reviewed / verified for accuracy. All returns or mis-pack issues must be handled through Aries Games & Miniatures staff. Please contact us with any issues. You will typically receive a response within 24 hours.

 

The following items are not eligible for returns:

• Any and all Paint items including but not limited to paint sets, spray paint, individual paint bottles, and some paint accessories.
• 3D Printed items including Print on Demand.
• Any Special Order items.
• Any and all TCG/CCG items.
  

 

Restocking Fees & Store Credit:

All returns are subject to a 10% restocking fee and we do not offer free return labels unless we made the mistake. Any returns will be paid by you the customer to ship back to Aries Games & Miniatures. On all returns, shipping is not credited as this was paid to ship the items to you. Any return shipping charges you pay to send the item back to Aries Games & Miniatures also cannot be credited.

 

On International Orders, returns due to you not paying any import, duty, tariff or customs fees are not the fault of Aries Games & Miniatures. These fees are not caused by us, but by your own postal service / Government in your country. Any returns due to this will be at a 20% restocking fee. Any shipping charges paid will also not be credited. Any return shipping charges to send the item back to us will also not be credited by Aries Games & Miniatures.

 

Any reimbursement for any return, after restocking fees, will be issued as store credit only.